.....has anybody received a Super Spar delivery on time?
I went and saw them personaly at the Fareham works and got excellent helpful and prompt service, couldnt fault them
My experience has been of excellent service - sorry to dissapoint dv!
masts ordered Jan and Feb still no sign - so maybe its a one off ...
Perhaps they are waiting for advance payment...?
Possibly supply chain problems. It is boat fit out season and most people in the industry have run their stock down because of the recession, they are now trying to catch up.
ok so dont give a 6 week estimate then compound it with 4 weeks of misinformation - not happy :(
Without wishing to appear heartless, you're not likely to resolve anything by complaining to the forum - if you need a SS mast, there aint many places to get one from - I'm sure if they could, they would like to sell as many as they can, so its not like they're hoarding them!
That's the attitude that fosters bad service.
Not commenting specifically on Super Spars but would you run a business the way most boatyards and chandlers are run?
I found them to be fine regarding the supply of a mast. Think you should be realistic (if expecting short delivery time) and possibly give notification and then remind them nearer the date. Not knowing your situation, cannot really comment more on the matter other than if on the circuit, most, or should I say some teams own a share in a spare, just in case of the feared breakage. Jacko the main supplier does not carry stock and not sure what the current delivery window is but they are expensive kit to hold in stock.
crossed purposes - im not talking about stock or lack of it etc. I dont mind if it takes 3 months from ordering if im told that at the outset. What I dont like is being told 6 weeks then endlessly strung on. If it is caused by an unusual blip (hence the initial question) then fine im just unlucky but if this is a regular occurrence then people should know/be told before they order. So am i just unlucky or do others routinely experience problems?
You unlucky in most things , so that's my guess.......